Need Help
Hey, simply upload the KYC documents and complete the verification process. Verification of KYC is done instantly on real time basis. Once confirmed, loading option will be enabled to you.
You can load upto Rs 1 lac in your wallet once KYC is complete.
However, please ensure you have the required transaction limit enabled at your bank’s end.
You can load up to maximum of INR 5000/txn and a total 50000 INR in a day. However, amount outstanding shall not exceed Rs.1,00,000/- at any point of time
KYC verification process can take upto 30 days. Please ensure that details uploaded are correct to avoid failure in KYC verification
Select ‘Withdraw money’ from the home screen.
Withdraw Money → Enter the amount you wish to withdraw → Select desired Bank → Enter your Bank account number and IFSC Code → Proceed
Please note you can withdraw upto Rs 25000 in one calendar month.
Withdrawals to bank account take 2 working days (Excluding Saturdays, Sundays and Bank Holidays) to reflect in your bank account.
Please note you can withdraw upto Rs 25000 in one calendar month.
Withdrawals to bank account take 2 working days (Excluding Saturdays, Sundays and Bank Holidays) to reflect in your bank account.
-
• Fill Pancard number to verify Name registered against wallet
-
• Customer to download offline Aadhaar XML file from https://resident.uidai.gov.in/offline-kyc.
-
• downloads offline XML KYC file from above link after doing OTP verification and setting secure code.
-
• Customer uploads XML file with secure code on Citrus portal with consent “Details share by them is belongs to them.
-
• Citrus verifies the mobile or Email and name from Aadhaar XML with registered detail of customer.
- • Note: Aadhaar number not shared by UIDAI in XML file.
You can withdraw up to INR 5,000 in a day, INR 10,000 in a week and INR 25,000 in a month.
Please follow below steps to check transaction statuses:
-
• You will be able to view your transaction details by clicking on the three dots available at the bottom of the home screen.
- • The transaction status will be displayed on your screen and for some reason if the transaction is pending, then the status will be updated on the transaction history page.
Type of Charge |
Charges applicable |
Account Opening |
Free |
Load Money |
Free |
Withdraw Money |
Free |
Merchant Transaction |
Free |
Please note above charges can change in the future